Payment methods
You can choose one of the payment methods displayed before confirming a top-up or order on the Top-up / Order page.
- Bank transfer according to the account information displayed on the platform;
- Scan the transfer QR code (when provided) and enter the correct content/order code.
The order is processed after we confirm receipt of the payment. The account holder information and account number are always public information at the payment step — please only transfer to the account displayed by the system for your order.
Balance and Fee Deduction
Your balance is prepaid in VND; topping up does not lock model prices for later requests. Usage charges follow the model, billing unit and price applied by the system when processing the request, or the terms of your purchased package. Charges for a request are recorded when the upstream provider accepts it for processing. Requests that return an upstream error may not be charged under the system’s reconciliation rules, but are still logged.
Refund Method
Wallet credits and refunds to a payment method are different processes. For a VIP token or request quota package eligible for self-cancellation and a wallet refund, a 20% cancellation fee is deducted from the value of the unused quota before the remainder is credited to your wallet. The amount, fee and destination are displayed before you confirm.
For eligible, approved refunds outside the wallet, we use the original payment method where possible, a bank transfer or another mutually agreed method. Eligibility and the review and refund processing stages follow the service supply, termination and refund policy.